FAQ
Q: What payment methods do you accept?
A: You can pay with Visa, Mastercard, PayPal, Apple Pay, and Google Pay.
Q: Can I change or cancel my order?
A: Yes, you can cancel or change your order within 2 hours of placing it. Contact us immediately.
Q: Where do you ship to?
A: We currently ship only to the United Kingdom.
Q: How long will it take to process my order?
A: Order processing takes 1-3 business days.
Q: How long does delivery take?
A: Delivery typically takes 5-8 business days after processing.
Q: How much does shipping cost?
A: Shipping is free on all orders.
Q: Do you provide tracking information?
A: Yes, you'll receive a tracking number via email once your order ships.
Q: What is your return policy?
A: You have 30 business days to return an item.
Q: Who pays for return shipping?
A: The customer is responsible for return shipping costs.
Q: How long does it take to get a refund?
A: Refunds are processed within 5-7 business days after we receive the returned item.
Q: Do you offer exchanges?
A: Yes, we accept exchanges for different sizes or colors of the same item.
Q: How can I contact customer support?
A: You can reach us by email at support@bexley.info
Q: What are your customer service hours?
A: Our support team is available Monday - Friday from 9:00 AM - 5:00 PM GMT. Saturday and Sunday: 10:00 AM - 4:00 PM GMT
Company Name
Bexley
Address:
501 Capell Apartments Victoria Place, SE17 1PG, London, SE17 1PG, United Kingdom
E-Mail: support@bexley.info
Phone Number: +447459068706
Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday and Sunday: 10:00 AM - 4:00 PM GMT
Average response time: within 24 hours